Ongoing support
IT support and administration for the systems your team uses every working day.
Recurring service agreementTECHNOLOGY THAT KEEPS YOU MOVING
Your business.
Your people.
Connected.
Practical IT support and business systems for the people who keep operations running. From your office to your teams in the field.
Based in the Philippines.
Working alongside your US team.
PEOPLE. SYSTEMS. OPERATIONS.
THE SYSTEMS BEHIND THE WORKWORKING WHEN YOU AREOne connected
working day.
working day.
Tarlac, PHUS Eastern
01 / WHAT WE DO
Good technology.
Real operational value.
Reliable day-to-day support and thoughtfully built systems. Six connected services, shaped around the way your business works.
Fewer loose ends.
Support for the infrastructure your people depend on every day.
01IT support & helpdesk
Keep your people working with practical help for computers, printers, accounts and everyday applications.
- Remote troubleshooting and assistance
- New-hire device and account setup
- Support records and documented handovers
02Microsoft 365 administration
Make the tools your team already uses work together: email, identity, devices and collaboration.
- Mail flow, shared mailboxes and licensing
- Teams and SharePoint administration
- Identity and device enrolment
03Network & infrastructure
Support for the systems behind your day-to-day operations, with changes planned and documented.
- Servers, domain services and file shares
- Backups and network equipment
- Site connectivity and system documentation
04Cybersecurity & endpoints
Build security into everyday administration, from staff devices to the accounts they use.
- Endpoint protection and patch management
- Access reviews and email threat handling
- Incident records and follow-up documentation
05Business application development
Internal web applications built around the people, records and workflows that make your business run.
- Dispatch and field data capture
- Timekeeping and payroll administration systems
- Business portals, reporting and maintenance
06Back-office operations support
Help the office keep pace with the field through clear processes and dependable records.
- Records and document administration
- Operational reporting support
- Written procedures and process documentation
02 / OUR APPROACH
Understand first.
Build with purpose.
A clear scope. A shared plan. Work that is documented, so your team knows what changed and how to keep moving.
- 01 / DISCOVER
Start with what’s there.
Review the systems, accounts and equipment in place. Understand the work before recommending changes.
- 02 / AGREE
Make the plan clear.
Set the deliverables, schedule, service hours and fees in a written agreement before work begins.
- 03 / DELIVER
Work alongside you.
Deliver during US Eastern business hours, with production changes scheduled and approved in advance.
- 04 / SUPPORT
Leave a useful record.
Document systems and procedures, hand over the work and support the next steps agreed with your team.
FOR THE PEOPLE BEHIND THE OPERATION
The field keeps moving.
The office should, too.
Connect your operations Crews, vehicles, schedules, time records and invoices. We understand how closely the work in the field connects to the systems in the office.
- Utility services
- Vacuum & hydro-excavation
- Field service
- Construction support
Workplace imagery is illustrative.BASED IN THE PHILIPPINESTarlac City.
03 / ABOUT AMERITECH
Local expertise.
A shared working day.
Ameritech I.T. Services is a registered Philippine service provider based in Tarlac City. We provide information technology and back-office services to the Ameritech group and assigned business clients in the United States.
Working on US Eastern business hours keeps us aligned with the people and operations we support.
- Registered business
- Ameritech I.T. Services
- Based in
- Tarlac City, Philippines
- Business type
- Philippine sole proprietorship · DTI and BIR registered
- Group affiliation
- American Technologies Worldwide, LLC
Jackson, Michigan, USA
04 / WORKING TOGETHER
The right scope.
Agreed from the start.
Business services are provided under a written agreement. The proposal sets out your deliverables, fees and schedule.
Project-based work
A system build, infrastructure improvement or application with agreed milestones.
Project proposal & work orderProcess & documentation
Practical procedures, records and reporting that make the next working day easier.
Defined deliverablesFees & payment
Request a service quote Fees are quoted per engagement in Philippine pesos (PHP) or US dollars (USD), as stated in the agreement. Payment schedules and channels are set out in the proposal or invoice.
A FEW PRACTICAL DETAILS
Before we
get started.
Clear expectations make good working relationships.
Who do you work with?
We serve business clients under written service agreements, including the Ameritech group and assigned US operating businesses. We do not sell physical goods or provide consumer services through this website.
How are services delivered?
Support is delivered remotely from our Philippine office. Application and process work is delivered against the scope, milestones and handover arrangements in your written agreement.
What hours do you work?
Our business hours are Monday to Friday, 8:00 AM to 5:00 PM US Eastern Time. Coverage and service levels for each engagement are set out in the agreement.
Can I pay through this website?
This is our public information website and has no online checkout. Payments use the channel named in your service agreement or invoice. Contact us if you need clarification before making a payment.
How do cancellations and refunds work?
Cancellation follows the notice period in your agreement. Our policy covers prepaid services that have not been delivered. Read the Return & Refund Policy for eligibility, timing and how to request a refund.
LET’S GET TO WORK
What could work
better in your business?
Tell us about your team, your systems and what you need to improve. We’ll discuss the scope and next steps with you.
info@ameritech.worldInclude your business name, the service you need and a brief description. Please leave out passwords and sensitive records.
OUR PHILIPPINE OFFICE
Ameritech I.T. ServicesUnit 5, GEKA Building
45 McArthur Highway, Barangay Burot
Tarlac City, Tarlac 2300, Philippines
OUR WORKING DAY
Monday–Friday · 8:00 AM–5:00 PM
United States Eastern Time